What does a keyholder do?

If the owner is not at home and the alarm activates, a keyholder will be called by the Alarm Receiving Centre to tell them that an alarm has been received.

They will also be told the type of alarm (Intruder, Fire, Personal Attack etc) and whether the Alarm Receiving Centre have called the Police or Fire Brigade. They may need to go to the property as soon as possible - and should remember to take the keys.

If the Police or Fire Brigade have been called, keyholders should wait for them to arrive. They should not put themselves at risk or enter the property if the police or fire services are attending, until they are told it is safe to do so.

Before leaving they will need to reset the alarm using the System Code, to secure the property. They should also telephone the home owner to let them know about the alarm activation. If the alarm system has been tampered with, they may need to call our Service and Support telephone to arrange an engineer visit.

What does the keyholder need to know?

	The correct entry/exit route
	How to unlock the property
	Where the alarm panel, keypad and proximity reader are located
	How to set and unset the alarm
	The System Code. This can be their own code if it is easier to remember
	The password for the alarm or their own Verification Number to identify them when on the property
	The telephone number of the Alarm Receiving Centre
	The telephone number of our Service & Support, to request an engineer
	How to contact the homeowner
	Where the log book is kept
	How to reset the alarm
	How to lock up again

New & Existing Customers

If you are in the process of purchasing a COP Monitored Burglar Alarm or are an existing customer and you would like to add or update your keyholder details please complete this form.

Speak to a professional now on 0800 118 5 999 to see how we can help or;